Shipping policy

Shipping & Delivery Policy

Last Updated: [Date]

This Shipping & Delivery Policy outlines the terms and conditions regarding the shipment of products from Waggle Wipes and Stuff ("we," "us," or "our"). By placing an order through our website, you ("the customer") agree to the terms outlined below.

1. Order Processing Time

All orders are subject to a processing period before shipment.

Orders are typically processed within 1 to 3 business days of receipt of payment.
Processing time does not include weekends or holidays.
You will receive a confirmation email with a tracking number once your order has been dispatched.

2. Shipping Methods and Delivery Times

To provide you with the best pricing, our products are shipped directly from our international and domestic manufacturing partners. As a result, shipping times may vary based on your location and customs processing.

Standard Shipping: Estimated delivery within 7 to 21 business days after processing.
Please Note: These delivery times are estimates only, not guarantees. Waggly Wipes is not liable for any delays caused by shipping carriers, weather conditions, global supply chain disruptions, or customs clearance processes.

3. Multiple Packages (Split Shipments)

If your order contains multiple items, they may be shipped separately from different warehouse locations to ensure the fastest possible delivery. You may receive multiple tracking numbers and packages at different times.

4. Customs, Duties, and Taxes

For international shipments, your order may be subject to import duties, taxes, and customs fees levied by the destination country.

Waggly Wipes is not responsible for these charges.
All customs duties, taxes, and associated fees are the sole responsibility of the customer.
We cannot control or predict these charges. If a package is returned to us due to unpaid customs fees, we will not issue a refund for the original shipping costs.

5. Incorrect Shipping Addresses

The customer is entirely responsible for entering the correct shipping address at checkout.

We cannot change the shipping address once an order has been processed or shipped.
Waggly Wipes assumes no liability for packages delivered to an incorrect address provided by the customer. No refunds or replacements will be issued for orders lost due to incorrect address entry.

6. Lost, Stolen, or Damaged Packages

Once a package is handed over to the shipping carrier, the risk of loss passes to the customer.

Waggle Wipes and Stuff is not liable for lost or stolen packages if the carrier’s tracking information confirms that the package was successfully delivered to the provided address.
If your package is marked as delivered but you have not received it, please check with neighbors or your local post office.
If a package arrives damaged in transit, please refer to our Return Policy for instructions on how to submit a claim with photo evidence within 48 hours of delivery.

7. Delivery Refusals and Unclaimed Packages

If you refuse a delivery, or if a package is returned to us because it was unclaimed at your local post office or customs office, a refund will not be issued. We may, at our discretion, offer to reship the package if the customer agrees to pay an additional shipping fee.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Waggly Wipes shall not be liable for any direct, indirect, incidental, or consequential damages arising from the shipping, delivery, or delayed delivery of our products. Your sole and exclusive remedy for any shipping-related dispute is limited to the purchase price of the item(s) ordered.

9. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or relating to the shipping and delivery of products from Waggly Wipes shall be resolved by binding arbitration, rather than in court. By purchasing from our store, you agree to waive any right to a jury trial or to participate in a class action lawsuit regarding shipping disputes.